The Swiss Cheese model is a risk avoidance strategy using often in the airline and healthcare industries. It assigns responsibility to different layers — with issues falling through the ‘holes’ of Swiss Cheese. While it allows companies in the airline and health industries to see which layer are succeeding, it can help tech companies think strategically about Quality, rather than only focusing only on test units being faster and more reliable. Expect to learn what the Swiss Cheese model is, how to apply it in the software industry, and what to do when bugs still fall through the holes (hint: it doesn’t involve your customer support team).