Ulrich Irnich
Unlocking the potential of Digital & IT at Vodafone
#1about 2 minutes
Finding your personal purpose to unlock your potential
Aligning your personal purpose with a company's mission is key to unlocking energy, drive, and motivation in your career.
#2about 3 minutes
Vodafone's purpose to connect for a better future
The company's mission focuses on creating an inclusive digital society and protecting the planet through sustainable technology and efficient coding.
#3about 3 minutes
Transforming Vodafone into a tech communications company
The strategy involves insourcing skills, focusing on digital engineering, modernizing infrastructure, and promoting software reuse to become a tech-first organization.
#4about 4 minutes
Creating a superior and hyper-convenient customer experience
Technology should provide immediate, effortless solutions for customers, minimizing the time and effort required to resolve their issues.
#5about 6 minutes
Showcasing innovative technology and real-world use cases
Vodafone combines 5G, AI, robotics, data science, and IoT to enable solutions from industrial automation and disaster relief to automotive connectivity.
#6about 2 minutes
Using large language models to improve customer support
Large language models summarize chatbot interactions for human agents, enabling them to resolve customer issues faster without repetition.
#7about 2 minutes
Combining robotics and 5G for emergency response
A remote-controlled "robodog" uses low-latency 5G to enter hazardous areas, assisting police and fire departments in emergency situations.
#8about 2 minutes
Aligning personal and company purpose for impact
Combining your personal purpose with your company's mission generates the energy and motivation to make a significant impact on society and the planet.
#9about 6 minutes
Q&A on generative AI, company culture, and hybrid work
The discussion covers the internal use of generative AI, challenges with language dialects, the importance of authenticity at work, and the company's hybrid work policy.
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