We are seeking an IT Site Support Technician with Audio Visual (AV) experience to provide onsite technical support for end users in a professional office environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, experience supporting IT hardware/software, and basic knowledge of AV technologies. This role also involves asset management, device imaging, live event support, and collaboration with the IT team to ensure seamless technology operations., * Provide onsite IT support for desktops, laptops, printers, peripherals, and end-user devices.

• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Deliver exceptional customer service while resolving technical issues promptly.
• Image, configure, deploy, refresh, and replace Windows computers and other IT devices.
• Manage IT asset inventory, including tracking, auditing, and updating asset records.
• Maintain accurate documentation of incidents, service requests, and resolutions using ServiceNow.
• Install, configure, and troubleshoot printers and other office technology.
• Support Microsoft Office applications and standard business software.
• Assist with user account support and general desktop administration.
• Configure and troubleshoot conference room technology and meeting room equipment.
• Set up and support projectors, microphones, speakers, displays, and video conferencing systems.
• Provide technical support during live meetings and events involving AV equipment.
• Troubleshoot audio, video, display, and connectivity issues during meetings.
• Perform basic network and cabling troubleshooting when required.
• Escalate complex technical issues to senior engineers while providing detailed documentation.
• Coordinate with internal IT teams to ensure timely issue resolution.
• Maintain IT equipment inventory and ensure devices are properly labeled and tracked.
• Follow organizational IT policies, security standards, and documentation procedures.
• Travel to client locations when required to provide onsite technical support.
• Lift and move IT or AV equipment weighing up to 50 lbs.

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent industry experience.
• Technical certifications or relevant coursework are a plus.
• Experience providing onsite IT support in a corporate office environment.
• Familiarity with ServiceNow ticketing system.
• Strong troubleshooting and problem-solving skills.
• Basic understanding of Audio Visual (AV) equipment and conferencing technologies.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently as well as within a team.
• Willingness to travel to client locations as needed.
• Ability to lift and carry equipment up to 50 lbs.
• Freshers with a technical education background and at least one year of experience are encouraged to apply.

Preferred Skills

• Experience supporting Microsoft Teams, Zoom, WebEx, or similar video conferencing platforms.
• Basic knowledge of networking concepts and structured cabling.
• Experience with asset management and IT service management tools.
• Knowledge of Windows operating systems and Microsoft Office Suite.
• Experience working in Life Sciences, Healthcare, or Pharmaceutical environments.
• Familiarity with HIPAA compliance and healthcare IT standards.

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