Systems Analyst I

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Serves as a subject matter expert in content, processes, and procedures associated with Enterprise Business Systems
• Provides technical support for the configuration and implementation of COTS (Commercial off the Shelf) software applications related to Enterprise Business Systems
• Administers user roles and profiles to ensure appropriate permission assignments
• Ensures software operation by providing support and assisting with the training of Enterprise Business Systems team and client personnel as it relates to Enterprise Business Systems solutions
• Prepares accurate and detailed configuration and functional specification documents
• Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems
• Supports the Enterprise Business Systems service line in delivering robust solutions to the enterprise
• Interacts with software, hardware, and/or professional services vendors
• Responsible for effective communication through progress reports, user documentation, and formal presentations to teams and management
• Develops automated process workflow routines focused on automating business processes through the use of deployed applications
• Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers
• Maintains application infrastructure for primary Enterprise Business Systems applications to ensure high availability to support business use
• Performs other related technology duties and projects as assigned

• Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
• Knowledge of software configuration; knowledge of Enterprise Business Systems
• Highly skilled in analytical and problem solving; skill with Windows server and desktop operating systems; skilled in implementing and administering Enterprise Business Systems solutions; skill with business systems, software testing, report writing, project management, and/or business analyst
• Ability and willingness to learn new systems and technologies quickly; ability to effectively communicate, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test, * Experience with ServiceNow
• Experience with cashiering applications

Working Environment and Physical Demands:

• Constantly working in indoor / telework conditions
• Frequently moves items weighing up to 10-15 pounds
• Occasionally moves objects weighing up to 50 pounds
• Occasionally move about the office / telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies

• May be required to work more than 40 hours during the workweek
• May be required to work weekends
• This position may need to satisfy the requirement of completing and passing an assessment during the employment process, Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.