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Technical Support Specialist _ Santa Fe, New Mexico

Infoorigin inc -
United States
14 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$83,200.0 - $97,760.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Outlook Issue Tracking Systems Microsoft Servers Networking Basics Windows PowerShell Scripting Break Fix Servicenow

Job description

  • Provide desktop/laptop break-fix support, installation, configuration, and troubleshooting.
  • Resolve help desk tickets via phone, email, remote, and onsite support.
  • Manage tickets in ServiceNow or similar tools and escalate when needed.
  • Troubleshoot hardware, software, and basic network issues.
  • Support Microsoft Windows, Microsoft 365, Outlook, Teams, and Active Directory.
  • Work with internal teams and vendors to resolve technical issues.
  • Maintain documentation and prioritize support requests based on urgency.

Requirements

  • Experience with desktop support in a Microsoft environment.
  • Strong troubleshooting skills for hardware, software, and networking.
  • Experience with ticketing systems (ServiceNow preferred).
  • Knowledge of Windows OS, Microsoft 365, Outlook, Teams, and Active Directory.
  • Basic PowerShell or scripting knowledge is a plus.
  • Excellent customer service, communication, and multitasking skills.

Benefits & conditions

$40 - $47 an hour - Contract

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

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