Application Technical Specialist {170801}

The Application Technical Specialist I supports technology rollout projects by providing first-level technical support to field technicians, vendors, and contractors implementing hardware and technology upgrades. This is a technology-focused call center environment that supports multiple projects simultaneously through inbound and outbound communications, troubleshooting assistance, project tracking, documentation, and system validation activities.

This is not a traditional customer service call center role. Support is provided to technicians, vendors, and contractors performing technology implementations.

Essential Responsibilities:

• Answer inbound calls and make outbound calls related to technology rollout projects
• Provide first-level technical troubleshooting support to field technicians, vendors, and contractors
• Support hardware implementation and technology upgrade projects
• Update tracking applications and maintain accurate project records
• Perform system validations and documentation activities
• Communicate project updates through email and reporting tools
• Support multiple technology projects simultaneously
• Ensure implementation protocols and procedures are followed
• Maintain accurate project communication and status updates
• Utilize project handbooks, training materials, and internal systems
• Collaborate with project teams to support successful technology rollouts
• Adapt to changing project schedules and business needs, * Position supports technicians, vendors, and contractors rather than traditional consumers or customers
• Inbound and outbound calling is required
• Position requires supporting multiple projects simultaneously
• Shift schedules may change based on project requirements and time zones
• Advance notice will be provided when schedule changes are necessary
• Paid training is conducted onsite five days per week
• Training schedules may vary and will be communicated prior to start
• All required training materials, handbooks, and system access will be provided
• Position requires regular use of email, tracking systems, and Microsoft Office applications
• Candidate must be comfortable working onsite 4-5 days per week
• Start date may occur sooner than listed based on business needs

Do you have experience in Technical documentation?, Do you have a High school diploma or GED?, * High School Diploma or GED required

• Minimum of 1 year of relevant work experience
• Strong verbal and written communication skills
• Ability to communicate clearly, accurately, and professionally
• Basic troubleshooting and problem-solving skills
• Ability to manage multiple projects simultaneously
• Ability to work effectively in a fast-paced environment
• Strong organizational and documentation skills
• Ability to follow established procedures and project protocols
• Ability to work flexible schedules when business needs require

Preferred Qualifications:

• Working knowledge of Microsoft Outlook
• Working knowledge of Microsoft Word
• Working knowledge of Microsoft Excel
• IT hardware installation experience
• Technical support experience
• Technology implementation experience
• Call center experience, * Help desk: 1 year (Required)
• Tech Support: 1 year (Required)
• Call center: 1 year (Required)

Pulled from the full job description

• Paid training
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Life insurance, * Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with company match is available after 1 year of service.

INDKS

Pay: $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance