Help Desk/Desktop Support Analyst

Robert Half is seeking a Desktop Support Specialist to support an e-commerce organization based in Seattle, WA. This role will provide hands-on end-user support across the employee lifecycle, including laptop imaging, setup, deployment, troubleshooting, and decommissioning., * Image, configure, and deploy laptops and other end-user devices for new and existing employees.

• Support employee onboarding and offboarding, including device setup, account access, equipment deployment, and laptop decommissioning.
• Provide Tier 1/Tier 2 desktop and end-user support for hardware, software, operating system, and access-related issues.
• Manage and troubleshoot Windows devices through Microsoft Intune.
• Support user accounts, permissions, authentication, and device access within Microsoft Entra ID.
• Troubleshoot Windows OS issues and maintain a consistent end-user computing environment.
• Manage incoming support requests through a ticketing system, including documentation, escalation, and resolution.
• Troubleshoot laptops, peripherals, applications, connectivity, and general workplace technology issues.
• Assist with device inventory, lifecycle management, replacements, and equipment returns.
• Partner with other IT teams to escalate and resolve more complex technical issues.

• Microsoft Intune - Hands-on experience with device management, configuration, deployment, and troubleshooting.
• Microsoft Entra ID - Experience supporting user accounts, access, authentication, and permissions.
• Windows OS - Strong experience troubleshooting and supporting Windows-based laptops and desktops.
• Experience with laptop imaging, setup, deployment, and decommissioning.
• Experience providing end-user support through a ticketing system.

Nice to Have

• macOS support experience.
• Single Sign-On (SSO) troubleshooting and administration.
• Google Workspace support.
• Experience with Mobile Device Management (MDM) platforms.
• Experience supporting a fast-paced e-commerce, technology, or corporate environment. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.