IT Systems Support

• Are you an experienced technical support professional who enjoys digging into complex technical challenges and finding lasting solutions?
• Do you excel at troubleshooting across software, hardware, networking, and system environments while serving as a trusted resource for customers and colleagues?
• Are you looking for an opportunity to take ownership of escalated issues and play a key role in supporting a growing technology organization?

If that describes you, we need to talk! What your future day will look like:

• Serve as the primary escalation contact for advanced technical issues requiring specialized troubleshooting and problem resolution.
• Analyze system performance, configurations, and connectivity concerns to identify and resolve complex technical problems.
• Work directly with customers and business partners to diagnose issues through remote support sessions and technical investigations.
• Collaborate with cross-functional teams to coordinate resolutions, validate fixes, and improve the overall customer experience.
• Support software deployments, system integrations, and technical implementations within customer environments.
• Contribute to team development by mentoring junior support professionals and enhancing internal support documentation.

• 3+ years of experience in Help Desk role
• Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VLANs, routing, switching, and firewall fundamentals
• Degree in Information Technology or relevant field or equivalent experience

• Medical insurance.
• Dental and vision coverage.
• Eligible to participate in the company’s 401(k) plan.
• Company-paid life insurance benefit.

We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps. If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for. Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status