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Help Desk Support Technician

NuAxis Innovations
Shepherdstown, WV, United States
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Experience required
1 year minimum
Working hours
Regular working hours
Job source
clearancejobs.com

Tech stack

Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Networking Basics Network Connections Remote Access Technology Software Engineering TCP/IP Peripherals

Job description

  • Deliver Tier 1 support for desktops, laptops, and peripherals
  • Troubleshoot hardware/software issues and coordinate repairs
  • Support network connectivity, VPN, and remote access tools
  • Perform system imaging and OS deployment (Windows 10/11)
  • Manage incidents through ticketing systems
  • Support antivirus/security protocols and endpoint protection
  • Provide user training and guidance

Requirements

  • 1-3 years of technical support experience
  • CompTIA A+ or equivalent
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)

Preferred

  • Experience supporting government clients
  • Knowledge of endpoint security tools

About the company

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind., NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on clearancejobs.com

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