ServiceNow (TSM) Telecommunications Service Management Implementation Specialist

Job Summary: We are seeking a highly skilled and experienced ServiceNow Telecommunications Service Management Implementation Specialist to join our dynamic team. In this role, you will be responsible for leading the implementation and optimization of ServiceNow solutions tailored specifically for telecommunications service management. You will collaborate closely with cross-functional teams to gather requirements, design solutions, and execute implementation plans. The ideal candidate will have a strong background in telecommunications service management processes, extensive experience with the ServiceNow platform, and a proven track record of successful implementations in complex environments., 1. Requirements Gathering: Collaborate with stakeholders to gather detailed requirements for telecommunications service management processes and workflows.

1. Solution Design: Design comprehensive ServiceNow solutions that align with telecommunications industry best practices and meet the unique needs of the organization.
2. Configuration and Customization: Configure and customize the ServiceNow platform to support telecommunications service management processes, including incident management, change management, asset management, and more.
3. Integration: Integrate ServiceNow with existing telecommunications systems, applications, and databases to ensure seamless data flow and process automation.
4. Testing and Quality Assurance: Develop and execute test plans to validate the functionality, performance, and reliability of ServiceNow telecommunications solutions.
5. Training and Documentation: Provide training and create documentation for end-users, administrators, and support staff on how to effectively use and maintain ServiceNow telecommunications solutions.
6. Deployment and Go-Live Support: Lead deployment activities and provide go-live support to ensure a smooth transition to the new ServiceNow telecommunications platform.
7. Post-Implementation Optimization: Continuously monitor and optimize ServiceNow telecommunications solutions to improve efficiency, effectiveness, and user satisfaction.
8. Stakeholder Management: Establish and maintain strong relationships with key stakeholders, including telecommunications service providers, internal departments, and senior leadership.
9. Technical Leadership: Serve as a subject matter expert on telecommunications service management within the organization, providing guidance, expertise, and thought leadership.

1. Must have ServiceNow CSA certification.
2. Bachelor’s degree in information technology, Computer Science, Telecommunications, or a related field. Master’s degree preferred.
3. Minimum of 10 years of experience in ServiceNow Implementation management, with at least 8 years of hands-on experience implementing and configuring ServiceNow solutions.
4. Experience in ServiceNow Telecommunications Service Management.
5. In-depth knowledge of telecommunications industry standards, processes, and best practices, including ITIL framework.
6. Extensive experience with the ServiceNow platform, including ServiceNow IT Service Management (ITSM) and Telecommunications Service Management (TSM) modules.
7. Proven track record of successfully leading and delivering complex ServiceNow implementation projects from inception to completion.
8. Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
9. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
10. Solid understanding of software development lifecycle (SDLC) methodologies, particularly Agile and Scrum.
11. Experience with CSM, FSM and other ServiceNow modules is a plus.

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.