Amazon Connect Solution Architect (Professional Services)
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Role details
Tech stack
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Job description
Design enterprise Amazon Connect solutions Architect IVR, routing, queues, call flows Integrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIs Design omnichannel solutions (Voice, Chat, Email, SMS) Create HLDs and LLDs Lead migrations from Genesys, Cisco, Avaya or NICE Work directly with Federal customers Required Skills Amazon Connect AWS Lambda Amazon Lex Amazon Kinesis DynamoDB CloudFormation/CDK
Requirements
8-12+ years 4+ years with Amazon Connect
About the company
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
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