2nd Line Engineer

• Experience working in a 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows Server & Active Directory
• Good networking knowledge including DNS, DHCP, VPNs, switching, routing, and firewalls
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing abilities
• A genuine interest in Cyber Security and modern IT infrastructure
• MSP experience is highly desirable but not essential

• £33,000 - £35,000 Salary
• Hybrid Working - Based in Aylesford with only 2 days per week in the London office
• Travel allowance provided for journeys into the London office
• Exposure to Cyber Security, Cloud Infrastructure, and Microsoft technologies
• Hands-on involvement in infrastructure upgrades and security-focused projects
• Clear progression pathway into 3rd Line, Infrastructure, Cloud, or Cyber Security roles
• Paid certifications and ongoing professional development
• Supportive and highly skilled technical team
• 25 Days Holiday + Bank Holidays

We’re partnered with a well-established and growing Managed Service Provider that’s recognised for delivering first-class cloud, infrastructure, and cyber security solutions to a diverse client base. Due to continued expansion, they’re now looking for a talented 2nd Line Engineer to join their technical team based in Aylesford.

This is an excellent opportunity to join an MSP where you’ll gain exposure to a wide variety of technologies while working alongside experienced Infrastructure and Cyber Security specialists. You’ll play a key role in supporting multiple client environments, resolving technical escalations, and contributing to infrastructure improvements that make a real difference.

Beyond day-to-day support, you’ll have the opportunity to get involved in cyber security initiatives, Microsoft 365 projects, cloud technologies, infrastructure upgrades, and technical improvement projects, allowing you to continually expand your technical skillset. The business actively encourages engineers to learn new technologies and provides clear progression into more senior technical positions.