IT Help Desk Support

We’re seeking an IT Help Desk Support with strong server knowledge and hands-on technical troubleshooting experience to support a busy manufacturing facility on 2nd shift. This role is ideal for someone who enjoys solving complex technical issues, supporting production operations, and working with both end users and critical IT infrastructure. You’ll be a key member of the onsite IT team, providing advanced help desk support while assisting with server administration, network troubleshooting, and hardware support across the facility., * Provide Help Desk support for hardware, software, network, and server-related issues.

• Troubleshoot and resolve escalated desktop, laptop, printer, and connectivity problems.
• Build, configure, deploy, and maintain Windows servers while assisting with server administration and maintenance.
• Support and troubleshoot network connectivity issues, working with switches, Active Directory, and enterprise infrastructure.
• Install, configure, and support Windows 11 workstations and Microsoft applications.
• Manage user accounts, permissions, and security through Active Directory.
• Utilize ServiceNow to document, prioritize, and resolve support requests.
• Support and troubleshoot production and office printing environments, including Xerox printers. Experience with Zebra and Brady label printers is a plus.
• Assist with PC imaging, deployments, upgrades, and IT asset management.
• Provide onsite technical support for both office personnel and manufacturing floor employees.

• 2-5 years of IT Support or Help Desk experience.
• Strong knowledge of Windows Server environments, including building, configuring, and supporting servers.
• Solid understanding of network troubleshooting, TCP/IP, switches, and connectivity issues.
• Hands-on experience with Active Directory, Windows 11, Microsoft 365, and ServiceNow.
• Strong troubleshooting skills across desktops, laptops, printers, peripherals, and production technology.
• Experience supporting Xerox printers is required; familiarity with Zebra and Brady printers is preferred.
• Manufacturing IT experience is a plus but not required.
• Strong communication skills and the ability to support both office and production users., Administrative Skills, Asset Management, Communication Skills, Computer Workstations, Desktop PC, Establish Priorities, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Manufacturing, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Server, Microsoft Windows System Administration, Network Administration/Management, Network Support, On Site Support, Operational Support, Printers, Printing, Problem Solving Skills, Production Support, Server Maintenance, Server Support, ServiceNow, Software Administration, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration

Hire Type: Contract to Hire Shift : 2nd Shift | 3P - 11P (Training on 1st Shift Required) Compensation: $24/hr - $25/hr (Plus Shift Differential) Benefits: As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.

Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:

• Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.

• Engineering Project Services - Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.

Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.

Company Size: 500 to 999 employees