IT Desktop

Our client is currently looking for a Desktop Support Specialist that will provide reliable, high-quality desktop support services for their 100+ field offices nationwide. This person will work predominantly on site in Syracuse, NY. All applicants must be comfortable working on site in Syracuse, NY. THIS IS NOT A REMOTE POSITION.

The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users and peers. This position also will work as needed with other initiatives, possibly including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Daily Responsibilities

• Troubleshoot issues with PCs, monitors, printers, and other related IT equipment

• Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.

o Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite

o Collecting and analyzing photos and data provided by the technician

o Driving the solution and ensuring that the issue is completely resolved

• Image, prep, ship and track laptops and desktops and accessories

• Maintain asset inventory of devices throughout their lifecycle

• Maintain incident & task tickets in ServiceNow adhering to defined SLAs

• Provide exceptional service to all users both in person and remote

• Create and update knowledge base articles and documentation used by the team and technical service desk

• Partner with various teams within IT and other departments to solve cross functional issues

• Provide training and assistance to users as needed

ServiceNow Communication Microsoft 365 User Accounts Issue Tracking Quick Learning Time Management Desktop Support Customer Service Active Directory Lateral Thinking Microsoft Outlook Technical Services Business Valuation Incident Management Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * Experience as a desktop support technician or equivalent

• Troubleshooting workstation/user accounts with

o Active Directory/Entra ID, Azure MFA, Intune, SCCM

• Experience performing software installation, diagnostic and upgrades

• Hardware troubleshooting skillset across laptops desktops tablets printers and more

• Excellent vertical and lateral thinking

• Time management skills

• Clear written and verbal communication

• Customer first mindset and strong customer service skills

• Experience with incident management/ticketing system (ServiceNow preferred)

• Ability and willingness to quickly learn and adapt to new technology and processes

Skills

Windows 10, Windows 11, Desktop Support. Hardware Support, Active directory, office 365, Hardware, Outlook, Imaging, SCCM, ServiceNow

IT Certifications and other educational achievements are preferred but not required to apply!, ServiceNow Communication Microsoft 365 User Accounts Issue Tracking Quick Learning Time Management Desktop Support Customer Service Active Directory Lateral Thinking Microsoft Outlook Technical Services Business Valuation Incident Management Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.