First Line IT Support / Service Desk

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1 3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.

Top skills:

• First-Line IT Support & Troubleshooting Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
• Customer Service & Communication Strong phone/chat support, client care, and clear ticket documentation.
• Showing up Attitude, need to be responsible, have the committement!

Qualification - Please read carefully:

• All Recent Graduate, , Recent college pass out, Trainees/interns, Pursuing to be completed education/bachelors soon, are welcomed.
• Someone worked for almost 3 or more years and are about to complete their current project or completed the project are also requested to apply if interested!

Hourly Rate: $23 $24 per hour, The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.