IT Client Support Specialist

We are hiring an IT Client Support Specialist to join a fast-paced technology support team on a contract basis. This is an excellent opportunity for a customer-focused professional who is interested in expanding their technical skills and building a career in IT. The successful candidate will provide first-line technology support to internal users through phone and live chat. You will troubleshoot basic MS applications and proprietary systems, manage multiple support interactions simultaneously, and ensure incidents are accurately documented and escalated when first-line resolution cannot be achieved. Comprehensive technical training will be provided, along with ongoing support from peers and subject matter experts. Key Responsibilities o Provide first-line technical support to internal customers through phone and live chat. o Manage multiple live chats simultaneously while maintaining a high level of customer service and accuracy. o Troubleshoot basic issues related to MS applications and proprietary systems. o Support customers with Windows-based applications and common technology issues. o Identify, investigate, and resolve basic technical incidents using available resources and knowledge bases. o Clearly document tickets, troubleshooting steps, findings, and resolutions for escalation to second-line support when required. o Effectively prioritize and manage multiple tasks and customer requests in a fast-paced environment. o Consistently meet or exceed customer service, quality, call/chat handling, and operational performance targets. o Collaborate with team members and global technology partners to resolve customer issues. o Maintain strong attention to detail while handling multiple responsibilities concurrently. o Participate in in-house technical training and leverage real-time assistance from peers and subject matter experts. o Maintain a positive, professional, and customer-focused approach throughout every interaction.

o 1-3 years of experience in customer service, client support, technical support, or a similar role. o Excellent client care and customer service skills. o Strong verbal and written communication skills. o Ability to work effectively as part of a team and build relationships with global partners. o Strong organizational skills with the ability to prioritize workload effectively. o Ability to multitask while maintaining focus and attention to detail. o Ability to consistently meet or exceed performance targets related to customer service and call/chat handling. o Comfortable working in a fast-paced, high-volume environment. o Familiarity with agent chat tools and Windows 10. o Strong desire to develop technical skills and grow within an IT support environment. Nice to Have o Technology call center or technical customer service experience. o Experience using multiple resources to identify the cause and resolution of technology incidents. o Experience supporting Windows 10/11 hardware and software. o Familiarity with MS Office Suite, Office 365, SharePoint, and Skype. o Exposure to Citrix, VPN, or Cisco AnyConnect. o Familiarity with ITSM tools such as Remedy or ServiceNow.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

At Collabera, we don’t just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.