Junior Helpdesk Support Technician

The Help Desk Support Technician serves as the first point of contact for end users, providing technical assistance and exceptional customer service for hardware, software, network, and access-related issues. This role is responsible for troubleshooting technical problems, managing user accounts, supporting compliance initiatives, and ensuring timely resolution of service requests in a fast-paced enterprise environment., * Respond to and resolve incoming technical support requests via phone, email, and ticketing systems.

• Gather and document end-user information, issue details, troubleshooting steps, and resolution outcomes.
• Build positive relationships with users while effectively identifying and diagnosing technical issues.
• Assess and prioritize incidents based on severity, escalating complex issues to Tier 2 support as appropriate.
• Track, manage, and update support tickets throughout the resolution process to ensure accurate documentation and timely closure.
• Utilize diagnostic tools and established troubleshooting methodologies to identify and resolve hardware, software, and connectivity issues.
• Support end users with workstation setup, configuration, maintenance, and day-to-day technical assistance.
• Create and maintain user guides, knowledge base articles, and frequently asked questions (FAQs) to improve self-service capabilities.
• Assist in developing and maintaining support procedures, documentation, and reporting processes.
• Provision and deprovision user accounts, application access, system permissions, and network resources.
• Conduct regular user access reviews to ensure appropriate authorization and compliance with organizational policies.
• Perform routine security and compliance audits related to user accounts, access controls, and system permissions.
• Monitor and report on workstation performance trends and support metrics.
• Provide end-user training and guidance on technology best practices and company systems.

• Minimum 1 year of experience in a Help Desk, Technical Support, or IT Support role.
• Strong troubleshooting skills involving desktop hardware, software applications, operating systems, and peripheral devices.
• Basic understanding of networking concepts, workstation configuration, and enterprise business applications.
• Experience managing user accounts and permissions within a corporate environment.
• Ability to read, interpret, and follow technical documentation, knowledge base articles, and procedural guides.
• Excellent verbal and written communication skills with a strong customer service focus.
• Strong organizational skills and attention to detail.
• Ability to effectively prioritize multiple requests and work in a fast-paced environment., * Experience supporting users in a complex enterprise environment.
• Familiarity with user provisioning, access management, and security compliance processes.
• Microsoft certifications or other relevant IT certifications are highly desirable.

Top Skills

• Help Desk Support
• Troubleshooting
• Customer Service
• Technical Support
• User Account Administration
• Incident Management, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.