IT Support Technician

Operations ServiceNow, CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Microsoft Excel Desktop Support Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Process Improvement Docking (Computers) Microsoft Windows 10 Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), We are seeking an IT Support Technician to join a collaborative IT support team responsible for delivering exceptional technical assistance to internal employees. This role will provide a combination of phone, remote, and hands-on support while managing incidents and service requests through a ticketing system. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows environments and common enterprise applications., * Provide Tier I technical support to internal end users via phone, email, and in-person interactions.

• Troubleshoot and resolve hardware, software, and access-related issues in a timely manner.
• Manage and update support tickets through the organization’s ticketing system, ensuring accurate documentation and resolution.
• Support Windows 10/11 operating systems, Microsoft 365 applications, and other business-critical software.
• Perform password resets, account unlocks, and basic Active Directory administration tasks.
• Escalate complex technical issues to Tier II support teams when necessary.
• Image, configure, deploy, and replace Dell laptops and desktop computers.
• Install, upgrade, and maintain hardware peripherals including monitors, printers, docking stations, and other devices.
• Assist with workstation setups, moves, adds, and changes.
• Maintain a high level of customer service while supporting employees across the organization.
• Contribute to knowledge base documentation and process improvement initiatives., Operations ServiceNow CompTIA A+ Communication Microsoft 365 Prioritization Issue Tracking Microsoft Excel Desktop Support Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Process Improvement Docking (Computers) Microsoft Windows 10 Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

• 1+ years of experience in IT support, help desk, desktop support, or technical support.
• Experience troubleshooting Windows 10/11 operating systems.
• Knowledge of Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience supporting hardware, software, and user account issues.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Experience using a ticketing system such as Freshdesk, ServiceNow, Jira, or similar., * Experience with PC imaging and device deployment.
• Familiarity with Dell hardware environments.
• Exposure to Active Directory and user account administration.
• Experience supporting engineering or design applications such as AutoCAD.
• CompTIA A+ or other relevant IT certifications preferred.

Top Skills

• Help Desk / Technical Support
• Windows 10/11 Support
• Microsoft 365
• Hardware Deployment & Imaging
• Active Directory & Password Resets
• Ticketing Systems (Freshdesk, ServiceNow, etc.)
• Customer Service & Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.