Artificial Intelligence

Operations Leadership ServiceNow Communication Microsoft 365 User Accounts Microsoft Excel Microsoft Azure Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Endpoint Management Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking a customer-focused Help Desk Support Technician to provide technical support for end users across a variety of hardware, software, and enterprise technologies. The ideal candidate will have experience supporting Windows environments, Microsoft 365 applications, and core infrastructure technologies while delivering excellent customer service., * Provide first-level technical support for end users via phone, email, chat, and in-person assistance.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support and maintain Windows 10 and Windows 11 workstations.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and other Office products.
• Create, manage, and troubleshoot user accounts, permissions, and group memberships within Active Directory and Azure environments.
• Support Microsoft Exchange and email-related issues, including mailbox access, configuration, and troubleshooting.
• Perform device imaging, deployment, configuration, and replacement activities for desktops and laptops.
• Troubleshoot network-related issues involving DHCP, connectivity, VPN access, and related technologies.
• Install, configure, and maintain desktop hardware, peripherals, printers, and mobile devices.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Deliver exceptional customer service while maintaining strong communication with end users., Operations Leadership ServiceNow Communication Microsoft 365 User Accounts Microsoft Excel Microsoft Azure Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Endpoint Management Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

• 1+ years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Hands-on experience supporting Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft 365/O365 applications and services.
• Knowledge of Active Directory user and group administration.
• Experience with device imaging, deployment, and workstation setup.
• Familiarity with Microsoft Exchange administration and troubleshooting.
• Understanding of Azure and cloud-based Microsoft technologies.
• Basic knowledge of DHCP and network troubleshooting concepts.
• Experience diagnosing and resolving hardware and software issues.
• Strong customer service, communication, and problem-solving skills.

Preferred Qualifications

• Experience with enterprise ticketing systems such as ServiceNow, Jira, or similar platforms.
• Exposure to endpoint management tools and device deployment solutions.
• Microsoft certifications or relevant technical certifications are a plus.

Top Skills

• Windows 10 & Windows 11 Support
• Microsoft 365 (O365)
• Active Directory
• Azure
• Microsoft Exchange
• Device Imaging & Deployment
• Hardware & Software Troubleshooting
• DHCP & Network Support
• Customer Service
• Technical Support & Problem Resolution, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.