Service Now Architect

• Define the target-state ServiceNow data architecture
• Develop architectural principles for future platform growth
• Establish data standards and architecture guardrails
• Align ServiceNow architecture with enterprise architecture principles

• Review ServiceNow Licensing capabilities to provide:

• Current vs Unused
• Readiness for modernisation ie, Licensing required

CMDB and CSDM

• Assess current CMDB maturity
• Develop a roadmap aligned to ServiceNow CSDM
• Rationalise CI structures and relationships
• Improve service dependency visibility

Data Architecture

• Identify authoritative data sources
• Map end-to-end data flows into ServiceNow
• Document transformation logic
• Define mastering rules
• Produce data lineage documentation
• Assess data readiness for future ServiceNow capabilities

Data Governance

• Define governance models for ServiceNow data
• Establish Data Owner and Data Steward responsibilities
• Develop RACI models
• Introduce data quality monitoring
• Align with existing organisational governance frameworks
• Recommend retention and sovereignty approaches, * Enterprise Architecture
• Solution Architecture
• Data Architecture
• Platform Architecture
• Integration Architecture

Data

• Data governance
• Data modelling
• Master data management
• Data quality frameworks
• Data lineage
• Metadata management
• Authoritative source identification

Must Have Skills

• ITSM
• CMDB
• Common Service Data Model (CSDM)

• ITOM

• Discovery
• Service Mapping, * Identity and Access Management platforms
• Endpoint management tools
• Asset Management systems
• Enterprise integrations
• APIs
• ETL processes

Experience Required

Essential:

• Significant experience delivering enterprise-scale ServiceNow architecture
• Proven CMDB transformation and implementation experience
• Proven CSDM transformation and implementation experience
• Experience designing ServiceNow data architecture
• Experience leading consultations on ServiceNow platforms
• Public sector or highly regulated industry experience
• Excellent stakeholder management skills
• Experience developing governance frameworks
• ServiceNow Certified Technical Architect