Helpdesk Support Specialist

Advising Operations Leadership ServiceNow CompTIA A+ Coordinating Communication Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Technical Support Help Desk Support Technical Writing Computer Hardware Safety Procedures Business Valuation Telecommunications Wide Area Networks Local Area Networks Inventory Management Distributed Computing Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving), The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas’ roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with some technical schooling to get their foot in the door at a large public entity., * Providing end-user technical support (in person, phone, remote)

• Installing, maintaining, and troubleshooting computer hardware and software

• Imaging, deploying, and redeploying devices

• Maintaining hardware and software inventory and asset records

• Supporting LAN, Wi-Fi, communication, and mobile devices

• Setting up audio/visual equipment for meetings

• Creating technical documentation and knowledge base articles, Advising Operations Leadership ServiceNow CompTIA A+ Coordinating Communication Problem Solving Customer Service Microsoft Office Active Directory Asset Management CompTIA Network+ Technical Support Help Desk Support Technical Writing Computer Hardware Safety Procedures Business Valuation Telecommunications Wide Area Networks Local Area Networks Inventory Management Distributed Computing Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving) +0

• Strong troubleshooting and problem-solving skills

• Customer service and communication skills

• Ability to work independently with moderate supervision

• Knowledge of distributed computing environments

• Device imaging and deployment skills

• Asset and inventory management

• Documentation and technical writing skills

Knowledge and ability to utilize the current version of the following products:

• Microsoft Windows operating systems

• Microsoft Office

• Microsoft Active Directory

• LAN/WAN networks

• Wi-Fi and communication systems

• Device imaging software

• Audio/visual equipment

• Mobile devices and smartphones

Skills

Desktop, Help desk support, service now, troubleshooting, customer service, active directory, mobile devicing, imaging, asset management, inventory management, comptia a+, microsoft certified professional, windows 10

Top Skills Details

Desktop,Help desk support,service now,troubleshooting,customer service,active directory,mobile devicing,imaging,asset management,inventory management

Additional Skills & Qualifications

Experience required:

Six (6) months of experience advising and assisting computer users in a distributed computing environment

(Education may substitute for experience as determined relevant by the agency)

Education required:

High School Diploma or equivalent

Preferred:

• Microsoft Certified Professional (MCP)

• CompTIA A+ Certification

• CompTIA Network+ Certification

Physical requirements (lifting, repetitive motion, etc):

• Continuous sitting at computer workstation

• Continuous bilateral hand coordination (keyboard/mouse use)

• Occasional standing and walking

• Occasional reaching above shoulder height

• Occasional bending, crouching, kneeling

• Occasional lifting:

• Up to 2 lbs (files)

• Up to 7 lbs (binders)

• Up to 20 lbs (computer equipment)

• Exposure to electrically powered office, network, and telecommunications equipment

• Must follow safety procedures when installing/repairing equipment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Apple IPad Communication Service Level Microsoft 365 Cyber Security Prioritization Professionalism Problem Solving Desktop Support Microsoft Teams Customer Service CompTIA Network+ Active Listening Virtual Desktops Microsoft Outlook Technical Support Help Desk Support CompTIA Security+ Account Management Information Privacy Docking (Computers) Knowledge Management Microsoft Windows 10 Remote Access Systems Azure Active Directory Application Deployment Artificial Intelligence Engineering Design Process Multi-Factor Authentication ITIL Foundation Certification Continuous Improvement Process Virtual Private Networks (VPN) Identity And Access Management Microsoft Certified Professional Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.