Hardware Technician

We are seeking a NOC Analyst to provide network and infrastructure monitoring, incident response, and escalation support. This role is focused on maintaining uptime across critical systems. The position involves working in a 24x7 environment with rotating shifts., * Monitor network, server, and infrastructure alerts.

• Identify, triage, and respond to incidents to minimize downtime.
• Perform first-level troubleshooting and escalate to engineering teams as needed.
• Maintain and update runbooks and monitoring documentation.
• Support change management and scheduled maintenance windows.
• Communicate incident status to stakeholders in a timely manner.
• Manage conference bridges for Problem Management.

• Familiarity with monitoring tools.
• Basic understanding of networking fundamentals, including TCP/IP, routing, and switching.

Preferred Qualifications

• CCNA or similar networking certification.
• Experience supporting energy or utilities sector environments.
• Experience with ServiceNow.
• Prior experience in a NOC or network operations environment.

The schedule involves rotating shifts. Day shifts are onsite, and night shifts can be remote. The current schedule includes 12-hour shifts for three days, followed by four days off, and 11-hour shifts for four days the following week. This schedule includes coverage for one weekend day.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.