Senior ServiceNow Developer

• Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform.
• Build and extend modules of Service Now for both customer facing and employee facing portals, ensuring alignment with enterprise needs.
• Lead the design and development of server-side and client-side scripts, UI policies, business rules, and catalog items.
• Collaborate with architects to ensure solutions are scalable, performant, and aligned with platform best practices.
• Develop integrations with enterprise systems (Salesforce, ERP, Certinia, monitoring tools, cloud platforms).
• Provide technical guidance and mentorship to junior developers on ServiceNow coding standards and delivery practices.
• Conduct code reviews, enforce best practices, and maintain platform governance.
• Troubleshoot and resolve complex issues, ensuring stability and compliance with IT security and regulatory requirements.
• Contribute to CI/CD pipelines and automated testing frameworks for ServiceNow delivery.
• Experience in Playbooks, Configurable workspace, AI Search, Now Assist, UI Builder are good to have.

Who You’ll Work With

• ServiceNow Architects & Platform Owners - Aligning on solution design and governance.
• Business Analysts & Product Owners - Translating requirements into technical solutions.
• Global Development & QA Teams - Coordinating delivery across multiple geographies.
• Cloud, Security, and IT Ops Teams - Ensuring ServiceNow aligns with enterprise compliance, monitoring, and risk management frameworks.
• Vendors & Managed Service Providers - Overseeing outsourced development or integrations.

• 5-8 years of ServiceNow development experience, with at least 2-3 years in a senior/lead developer role.
• Expertise in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).
• Hands-on experience with Flow Designer, IntegrationHub, Orchestration, and REST/SOAP API integrations.
• Experience building custom applications on ServiceNow App Engine.
• Familiarity with platform upgrades, migrations, and performance optimization.
• Experience with Agile delivery models (Scrum/SAFe) and backlog-driven development.
• Preferred: ServiceNow Certified System Administrator (CSA) plus Certified Application Developer (CAD)

What You’ll Bring

• Strong problem-solving and debugging skills with the ability to resolve complex technical issues.
• Leadership mindset-mentoring junior developers and promoting platform best practices.
• Ability to balance customization vs. configuration, ensuring sustainable solutions.
• Strong collaboration and communication skills across global and multi-functional teams.
• Passion for continuous improvement, automation, and platform innovation.
• Commitment to security, compliance, and responsible platform governance.

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