Network Operations Technician

vTech Solution Inc

Montgomery, AL, United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

$54,080.0 - $64,480.0

Working hours

Shift work

Job source

www.careerjet.com

Tech stack

Spreadsheets Complex Networks CompTIA Network+ Computer Networks Databases Issue Tracking Systems Systems Analysis Virtual Private Networks (VPN) Network Monitoring Wide Area Networks Computer Network Operations Performance Testing

+2 more

Reliability of Systems Servicenow

Job description

The Network Operations Support Technician is responsible for monitoring and maintaining LAN/WAN networks including point-to-point, wireless, campus, VPN, and host computer configurations across statewide multi-complex networks. This role supports both voice and data circuits to ensure network reliability and availability within a 24/7 operational environment. Responsibilities:

Monitor network alarms, alerts, and faults to ensure service reliability and availability.
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze State Data Network reports from management systems, databases, and spreadsheets to identify and resolve equipment or service issues.
Initiate trouble reports and corrective procedures involving maintenance or technical support personnel.
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team., Leapros Skilled Trades is actively hiring Network Technicians in Montgomery, AL. The Network Technician is responsible for the physical installation and performance testing of netw…
7 days ago

Requirements

Minimum 1 year of experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.
At least 1 year of systems analysis or service desk experience.
High School Diploma or GED.

Preferred Skills & Certifications:

CompTIA Network+ Certification.

Benefits & conditions

Special Considerations:

Must participate in shift work covering weekends and holidays as part of a 24/7 operational support team.
Onsite work required in Montgomery, AL.

Scheduling:

1st shift: 8am to 4pm.
Work schedule follows a 10-day shift (Monday through the following Wednesday), then 4 days off, followed by a 5-day shift and 2 days off, then repeats.