IT & Business Systems Administrator

Are you an IT professional who excels at systems administration, user support, and coordinating with third-party vendors? At Uneek Clothing Ltd, we are introducing a new hybrid IT model. We have partnered with an outsourced managed service provider (MSP) who handles our heavy infrastructure-specifically Azure, networks, and firewalls., We are looking for an internal IT & Business Systems Administrator to act as their counterpart, reporting directly to the IT Director. In this role, you will own day-to-day user support, business systems administration, endpoint security, and vendor governance. This is an opportunity to own problems end-to-end and manage relationships, rather than having to execute all the heavy technical infrastructure work personally., This role requires a methodical professional to oversee internal systems and act as the bridge between our business and our MSP.

• First-Line Support: Triage and resolve helpdesk tickets via Desk365, manage onboarding/offboarding, and serve as the on-site point of contact for hardware and connectivity issues.
• Systems Administration: Administer Microsoft 365 (users, mailboxes, licensing), SharePoint, ClickUp, and maintain email signatures via CodeTwo.
• Endpoint Security & Management: Administer and manage endpoint security and device patching utilizing Microsoft Intune, ESET, Action1, and M365.
• Automation: Build, maintain, and debug Power Automate workflows for ticketing, approvals, and notifications.
• Vendor Governance: Act as the named internal contact for our MSP, review their monthly service reports, track change requests, approve out-of-scope charges, and flag scope creep.
• Incident Ownership: Serve as the named incident owner during IT or security incidents, coordinate internal communications, maintain the incident response runbook, and coordinate backup restoration testing.

• Education: BSc or equivalent degree/diploma in Information Technology, Computer Science, or a related discipline.
• Experience: Minimum of 3 years’ hands-on experience in an IT support & business systems administration role.
• Microsoft 365 Certified: Fundamentals (MS-900) is required, or must be completed within your probation period.
• Microsoft Certified: Azure Fundamentals (AZ-900) is required to ensure you can critically read vendor reports and understand the environment.

Essential (The Daily Drivers)

• Experience administering Microsoft 365 (mailboxes, licensing, groups) in a business environment.
• Experience with helpdesk ticketing systems and delivering first-line IT support.
• Experience with endpoint management and security tools (e.g., Intune, ESET, Action1).
• Familiarity with SharePoint administration.
• Clear, methodical written communication skills for vendor liaison and incident logging.
• Comfortable owning a problem end-to-end and coordinating third parties rather than executing all technical work personally.

Desirable (The “Uneek” Edge)

• Prior experience managing or liaising with an outsourced IT/MSP provider.
• Experience with ClickUp administration.
• Experience building or maintaining Power Automate workflows.
• Experience working within a B2B, distribution, or manufacturing environment.
• CompTIA Security+ or ITIL 4 Foundation certifications., * IT support: 3 years (required)
• System administration: 3 years (required)

Pulled from the full job description Employee discount Employee assistance programme Free parking Company pension On-site parking, * Competitive Salary: Based on your experience & the stronger your match to our core competencies.

• Work-Life Harmony: Monday to Friday schedule. NO weekends!
• Perks that Matter: 21 days holiday plus bank holidays, loyalty-based holiday increases, and a pension scheme.
• Employee Care: Access to an Employee Assistance Programme (EAP) and staff discounts on our clothing products.
• Modern Convenience: Free on-site parking and electric vehicle charging.
• Contract: Full-time, permanent., * Employee discount
• Free parking
• On-site parking