ServiceNow Developer with Oracle Cloud Infrastructure Exp.

Administer and maintain the ServiceNow CMDB and related ITSM capabilities.

• Improve CMDB ingestion, reconciliation, completeness, accuracy, and overall health.

• Integrate OCI inventory with the ServiceNow CMDB using Service Graph Connectors, APIs, and discovery patterns.

• Configure OCI credentials, service accounts, compartments, logical data centers, and discovery schedules.

• Validate the discovery of OCI compute instances, virtual cloud networks, storage, databases, tags, and other cloud configuration items.

• Implement automated discovery across OCI, AWS, Azure, GCP, VMware, and on-premises environments.

• Use Agent Client Collector and other discovery tools to identify and reconcile IT assets.

• Establish mandatory CMDB attributes, data standards, validation rules, and lifecycle controls.

• Identify shadow IT and ensure discovered assets are properly cataloged, governed, and secured.

• Produce CMDB health, data-quality, compliance, and asset-risk reports.

• Document CMDB data models, discovery processes, integrations, and remediation procedures.

Supporting Responsibilities

• Develop Rally user stories, requirements, and acceptance criteria for ServiceNow improvements.

• Participate in backlog grooming, sprint planning, testing, deployments, and stakeholder reviews.

• Support ITIL, NIST, cybersecurity, audit, and financial sector compliance requirements.

• Create operational documentation, knowledge articles, and user training materials.

We are seeking a ServiceNow professional to manage and improve our enterprise CMDB, with a strong focus on Oracle Cloud Infrastructure inventory integration and cloud asset discovery. The role also supports ITSM product ownership, cybersecurity governance, and compliance activities., 5+ years of experience with ServiceNow administration, CMDB, ITSM, ITOM, ITAM, or Discovery.

• Hands-on experience or strong familiarity with Service Graph Connectors and cloud discovery.

• Working knowledge of OCI tenancies, compartments, compute, networks, block and object storage, databases, tagging, credentials, and APIs.

• Understanding CMDB modeling, reconciliation, data governance, and IT asset lifecycle management.

• Familiarity with AWS, Azure, GCP, VMware, and agent-based discovery is beneficial.

• Experience with Rally, Excel, Python, or similar analytical tools.

• ServiceNow certification is preferred.

• Strong analytical, documentation, communication, and problem-solving skills.