Entry Level Help Desk IT

• Provide first and second-level technical support for end users, including troubleshooting hardware, software, network, and printer issues.
• Assist with computer setup, deployment, maintenance, and replacement activities.
• Support Microsoft 365 applications, user accounts, and basic system administration tasks.
• Document support requests, resolutions, and inventory records according to IT procedures.
• Assist with employee onboarding and offboarding activities, including equipment preparation and account setup.

Infrastructure & Field Support

• Assist with network infrastructure projects, including cable installation, labeling, testing, and documentation.
• Support the installation and maintenance of network switches, wireless access points, and related equipment.
• Participate in workstation, production equipment, and IT asset inventories.
• Help organize server rooms, network closets, and IT storage areas.
• Assist with physical deployment of computers, monitors, printers, scanners, and other IT equipment.

Manufacturing / Plant Support

• Provide basic IT support for shop floor devices, production systems, and manufacturing equipment connectivity.
• Coordinate with users and IT staff to troubleshoot device communication and network connectivity issues.
• Support plant-wide technology projects and IT improvement initiatives as assigned.

• Basic knowledge of computer hardware, Windows operating systems, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Willingness to perform both desk-based and physical tasks.
• Ability to lift and move IT equipment safely when required.
• Strong communication skills and customer-service mindset.

This entry-level role is designed for motivated individuals ready to grow their IT expertise while making a tangible impact on user productivity. We value proactive problem solvers with analysis skills who are committed to delivering outstanding customer support. Join us today and start building a rewarding career in IT support!