Desktop Consultant

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Manage Windows Active Directory and Exchange.
• Work closely with other IT employees on system maintenance and configuration projects
• Work closely with other employees on interdepartmental projects.
• Maintain accurate asset management records
• Work with vendors and manufacturers on repair and maintenance of IT equipment., Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

College degree and/or 4-6 years’ experience.

• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Skills: Skill Required / Desired Amount of Experience Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Required 5 Years Utilize ticketing system to track email submissions and managing phone support efforts. Required 5 Years Manage Windows Active Directory and Exchange. Required 5 Years

The hourly rate for this position is between $54.00-$58.00 per hour., Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.