Digital Employee Experience Engineer

Nexthink Platform Engineering & Administration

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.
• Ensure platform stability, scalability, performance, security, and data integrity.
• Manage platform governance, access controls, compliance requirements, and operational standards.
• Lead platform upgrades, feature adoption, and continuous improvement initiatives.
• Develop and maintain technical documentation, training materials, and operational playbooks. Consult with cross functional teams to promote the Nexthink capabilities.

Automation & Self-Healing Engineering

• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
• Create reusable automation frameworks and engineering standards to accelerate remediation development.
• Identify opportunities to reduce manual support effort and improve operational efficiency through automation.

Integrations & Platform Engineering

• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
• Ensure integrations align with enterprise architecture, security standards, and governance requirements.

Analytics, Reporting & Experience Insights

• Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.
• Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities.
• Deliver operational and executive-level reporting that demonstrates DEX program effectiveness and business value.
• Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders.

Employee Engagement & Digital Adoption

• Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption.
• Support organizational change initiatives through targeted communications and guided remediation workflows.
• Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools.

Continuous Improvement & DEX Strategy

• Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation leveraging data from Nexthink, ServiceNow, Moveworks and feedback from end users and support teams.
• Partner with End User Computing, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experiences.
• Contribute to the organization’s DEX strategy, roadmap, and maturity initiatives.
• Stay current on Nexthink capabilities, automation technologies, and industry best practices., Leadership Multitasking Communication Inbound Calls Problem Solving Microsoft Teams Customer Service Microsoft Office Business Valuation Healthcare Services Time Off Management Willingness To Learn Full Stack Development Call Center Experience Artificial Intelligence Benefits Administration Business Transformation Employee Assistance Programs +0 Member Experience Representative TEKsystems

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Middletown, PA*Remote

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Splunk Equities Dashboard Scripting Telemetry Analytics Operations Automation Governance ServiceNow Scalability Market Data Web Services Communication Investigation Observability Data Exchange Microsoft 365 Data Integrity Law Enforcement Query Languages Ancient History Computer Science Active Directory Asset Management IT Infrastructure Endpoint Security Windows PowerShell Business Valuation Service Management Workflow Management Root Cause Analysis Employee Engagement Endpoint Management Reporting Solutions User Experience (UX) Endpoint Engineering IT Service Management Information Technology Operational Efficiency Enterprise Integration Artificial Intelligence Technical Documentation Enterprise Architecture Infrastructure Security Network Troubleshooting Bash (Scripting Language) Organizational Leadership Engineering Design Process Product Family Engineering Continuous Improvement Process Organizational Change Management Troubleshooting (Problem Solving) Application Performance Management Application Programming Interface (API) Microsoft Intune (Mobile Device Management Software), * Bachelor’s degree in Information Technology, Computer Science, Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree.

• 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform.
• 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.
• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.

Strong hands-on expertise with:

• Nexthink Remote Actions
• Investigations and Dashboards
• Campaigns and Alerts
• Application Experience and Software Metering
• Nexthink Query Language (NQL)

Advanced scripting and automation experience using:

• PowerShell (required)
• Bash/Shell scripting (preferred)
• Experience designing and developing automated remediation and self-healing solutions.
• Experience building integrations using APIs, web services, and automation platforms.
• Experience integrating Nexthink with ServiceNow, Moveworks or other similar products.

Strong understanding of:

• Endpoint management (Intune, SCCM, Jamf, etc.)
• Microsoft 365
• Active Directory / Entra ID
• Endpoint security and compliance practices
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Experience analyzing large datasets and converting insights into actionable improvements.
• Experience working in complex enterprise environments with cross-functional engineering and operations teams., * Nexthink certification(s).
• Experience with Nexthink AI Drive and Adopt
• Experience with ServiceNow ITSM, ITOM, and asset management.
• Familiarity with Splunk or other observability platforms.
• Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs).

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Leidos’ Chief Information Office, reporting through the Digital sector, is seeking a Digital Employee Experience Engineer (DEX) with expertise in the Nexthink platform. The ideal candidate is a hands-on Nexthink engineer who has moved beyond platform administration into engineering, automation, and enterprise integrations. They understand how to leverage telemetry and user experience data to drive measurable business outcomes and can build scalable solutions that proactively improve the digital employee experience across a large enterprise environment., If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .