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1st Level Supporter - Bonn

Aschert & Bohrmann GmbH
Bonn, Germany
1 day ago
Apply on aschert-bohrmann.de
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Issue Tracking Systems Software Distribution

Job description

Klassifizieren von Kundenanfrage von Useranfragen inkl. Anlegen und Verwalten der Tickets Analyse der Störungsmeldungen und deren Bearbeitung im 1st Level sowie ggf. deren Weiterleitung an nachgelagerte Einheiten Nachverfolgung der Tickets und Dokumentation von Workarounds und Lösungen Unterstützung bei Rollout-Projekten durch den Aufbau und die Installation der Hardware Verwaltung und Inventarisierung des IT-Equipments

Requirements

Erfolgreich abgeschlossene informationstechnische Berufsausbildung oder vergleichbare Qualifikation Erste Berufserfahrung in einer vergleichbaren Position Sicherer Umgang mit den gängigen Windows Betriebssystemen und Erfahrungen im Umgang mit Ticketsystemen Ausgeprägtes technisches Verständnis und Serviceorientierung Selbstständige und lösungsorientierte Arbeitsweise

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This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de
Prepare application

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

1:19 min

Navigating license compatibility and software distribution rights

Uwe Korn Uwe Korn · World Congress 2026 Europe

2:03 min

Microsoft integrating native Unix coreutils into Windows environments

Chris Heilmann +2 · LIVE

1:56 min

Implementing state-driven deployment architecture using automated pipeline integration tools

Lian Li · World Congress 2023

2:47 min

Exploring career opportunities and recruitment open positions

Kurt Eder · LIVE

1:34 min

Automating the recruitment process to handle massive applicant volumes

Barbara Pirrera Barbara Pirrera +1 · World Congress 2024

4:37 min

Automating internal support with generative knowledge base tools

Adriaan Kolff Adriaan Kolff +3 · World Congress 2025

Videos

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Migrating half a million users to a new payment service provider thumbnail
1:57:12
LIVE • almost 3 years ago

Migrating half a million users to a new payment service provider

Sebastian Hans

Recruiting in 2025: Will AI Help or Take Over? thumbnail
39:34
Cappuccino with HR • over 1 year ago

Recruiting in 2025: Will AI Help or Take Over?

Rudi Bauer, Jan Tegze

Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing thumbnail
3:14
LIVE • 7 months ago

Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing

Chris Heilmann, Daniel Cranney, Paul Tregoing

My Lawyer Merged My PR: Automating OSS Compliance at Scale thumbnail
29:40
World Congress 2026 Europe • 2 months ago

My Lawyer Merged My PR: Automating OSS Compliance at Scale

Uwe Korn

Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn thumbnail
47:21
Cappuccino with HR • 5 months ago

Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn

Rudi Bauer, Kerstin Wagner

How Lufthansa Industry Solutions is preparing for the Quantum Age! thumbnail
20:13
World Congress 2025 • about 1 year ago

How Lufthansa Industry Solutions is preparing for the Quantum Age!

Julian

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