Apple IOS

Operations Leadership ServiceNow Communication Problem Solving Desktop Support Customer Service Microsoft Office Asset Management Operating Systems Technical Support Help Desk Support Peripheral Devices Business Valuation Docking (Computers) Device Configuration IT Service Management Full Stack Development Business Transformation End-User Training And Support Enterprise Application Software Troubleshooting (Problem Solving), We are seeking a Desktop Support Technician to provide hands-on support for end-user computing environments. This role is responsible for installing, configuring, troubleshooting, and supporting desktop and laptop systems, enterprise software applications, mobile devices, and related peripherals. The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and experience supporting users in a corporate environment., * Install, configure, and support Windows 11 workstations and laptops.

• Provide technical support for Microsoft Office, Adobe products, and other enterprise desktop applications.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support desktop and laptop deployments, upgrades, and replacements.
• Configure and maintain peripherals including monitors, docking stations, keyboards, mice, webcams, and printers.
• Provide setup, troubleshooting, and support for mobile devices, including iOS platforms.
• Assist users with connectivity issues, application access, device configuration, and general technical support requests.
• Document incidents, service requests, and resolutions within the IT ticketing system.
• Escalate complex issues as needed while maintaining ownership of customer communications.
• Deliver exceptional customer service and ensure timely resolution of technical issues., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Field Technician TEKsystems

Hilo, HI*On-Site

Apple IOS Operations Leadership ServiceNow Communication Problem Solving Desktop Support Customer Service Microsoft Office Asset Management Operating Systems Technical Support Help Desk Support Peripheral Devices Business Valuation Docking (Computers) Device Configuration IT Service Management Full Stack Development Business Transformation End-User Training And Support Enterprise Application Software Troubleshooting (Problem Solving) +0

• 2+ years of desktop support, technical support, or help desk experience in a corporate environment.
• Experience supporting Windows 11 operating systems.
• Strong knowledge of Microsoft Office Suite and Adobe applications.
• Experience installing, configuring, and troubleshooting desktop software and operating systems.
• Hands-on experience supporting desktop and laptop hardware.
• Experience supporting peripherals including docking stations, monitors, keyboards, and related equipment.
• Knowledge of mobile device support, including iOS configuration, connectivity, and troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities., * Experience working in an enterprise IT environment.
• Familiarity with device deployment, imaging, and asset management processes.
• Experience using ITSM or ticketing tools such as ServiceNow, Remedy, or similar platforms.

Top Skills

• Windows 11 Support
• Microsoft Office & Adobe Application Support
• Desktop & Laptop Hardware Troubleshooting
• iOS & Mobile Device Support
• Peripheral Support (Monitors, Docking Stations, Keyboards)
• End-User Support & Customer Service
• Software Installation & Configuration
• Enterprise Desktop Support Operations, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.