IT Specialist Sr.

Provide Tier II desktop and technical support for end users Troubleshoot and resolve hardware, software, printer, and peripheral issues Install, configure, and maintain desktop computers, laptops, and related equipment Create, modify, and manage user accounts within Active Directory Document issues, resolutions, and support activities within a ticketing system Support IT peripherals including workstations, printers, scanners, and mobile devices Escalate complex technical issues when necessary Deliver professional customer service while supporting a diverse user community Collaborate with team members to resolve incidents and improve support processes Ensure compliance with security and operational standards

We are seeking an experienced Senior IT Support Specialist to provide hands-on technical support in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware and software issues, supporting end users, managing user accounts, and maintaining IT equipment and peripherals. The ideal candidate is a self-starter who can work independently, communicate effectively with users at all levels, and deliver exceptional customer service., Active Secret Clearance Security+ Certification (current and in good standing) 5+ years of IT support, desktop support, or help desk experience Experience supporting Windows desktop environments Strong troubleshooting and problem-solving skills Experience with Active Directory account management Excellent written and verbal communication skills Ability to work independently while supporting high-profile users, Previous experience supporting a large enterprise environment Familiarity with DoD or government IT environments Experience with ServiceNow or other ticket management platforms Strong customer-facing support experience Ability to prioritize multiple support requests in a dynamic environment

What You’ll Bring A customer-first mindset Strong technical troubleshooting abilities The ability to thrive in a collaborative team environment Professionalism when interacting with users at all organizational levels A proactive approach to identifying and resolving technical issues

Work Environment This position operates in a highly collaborative support environment where team members work closely together to solve technical challenges and deliver exceptional service. Successful candidates will have opportunities to expand their responsibilities and support users in increasingly autonomous roles as they gain experience.