IT Technician I

• Provides support for installation, configuration, and troubleshooting of operating systems, software, peripherals, printers, copiers, and audio, video, and telecommunications equipment; assembles and disassembles PCs and components; and installs operating systems and software.
• Provides the highest level of customer service. Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on the status of service requests.
• Maintains a necessary level of knowledge of emerging personal computer technologies; maintains thorough knowledge of PCs, iPads, tablets, audiovisual equipment, peripheral repairs and installation, printer sharing device installation, configuration, and standard County applications software; and shares knowledge with colleagues.
• Support Tier 1 and Tier 2 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, laptops, printers, iPads, iPhones, and associated peripherals.

Software Support:

• Provide technical support and troubleshooting for desktop operating systems and software applications (e.g., Active Directory, SCCM, Microsoft 365, Adobe Creative Cloud, TCP/IP, MDT, and business applications).
• Install, configure, and update software applications and patches to maintain compatibility, security, and performance.
• Assist users with software installation, activation, licensing, and compatibility issues.
• Provides customer service. (Recommends resolution to customer inquiries or issues; maintains positive customer relations throughout the service request life cycle; and updates customers on status of service requests.)
• May perform other essential job functions specific to the position and department assignment.

Remote Support:

• Offer remote troubleshooting assistance for desktop-related issues to users in distributed or remote locations.

• Ability to organize and prioritize work with assistance.
• Ability to understand departmental programs, service policies, and procedures.
• Ability to follow complex verbal and written instructions.
• Ability to establish and maintain effective working relationships with peers, management, and clients.
• Ability to communicate effectively, both verbally and in writing., High School diploma or equivalent (associate degree preferred); two (2) years of related technical work experience; or equivalent combination of education and experience.

Preferred Requirements:

• Prefer experience in: SharePoint; Teams; OneDrive and ServiceNow software.
• Preferred Certifications: CompTIA A+, CompTIA Network+, CompTIA A+, CompTIA Security +, Microsoft Certified Office Specialist, Microsoft Certified Desktop Administrator, or ITIL., + Must pass a criminal background check; additional checks (e.g., fingerprinting, credit, DMV) may be required based on the assignment.
• Special requirements: A current driver’s license and driving record check is required

Hiring salary is commensurate with experience.

Loudoun County Government has been named one of Forbes’ 2025 Best Large Employers! We’re proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that’s The Loudoun Difference., Loudoun County, located just 35 miles west of Washington, D.C., is renowned for its exceptional quality of life, vibrant economy, and rich historical charm. With a unique blend of cultural, recreational, and educational opportunities, Loudoun offers an ideal environment to live, work, and grow.

Loudoun County government is listed in Forbes magazine’s 2025 prestigious ranking of America’s Best Large Employers. Loudoun is recognized for its outstanding commitment to fostering environments where employees can thrive based on various factors, which include atmosphere, salary, diversity, working conditions and workplace environment.