IT Support Technician - Cheltenham

A school in Cheltenham is seeking an IT Support Technician to provide reliable technical support to staff and pupils.

The successful candidate will assist with day-to-day IT issues, maintain equipment, and support the effective use of technology across classrooms and administrative areas., * Provide first-line technical support across the school.

• Diagnose and resolve hardware and software issues.
• Install and maintain computers and peripheral equipment.
• Support interactive displays, printers, and classroom technology.
• Assist with user accounts and access issues.
• Record technical faults and completed repairs.
• Support routine network and system maintenance.
• Assist with equipment audits and stock management.
• Escalate complex technical issues appropriately.
• Promote safe and responsible use of school IT systems.

• Previous IT support experience.
• Strong troubleshooting and problem-solving abilities.
• Good understanding of hardware and software.
• Basic knowledge of networking would be advantageous.
• Patient and professional approach to user support.
• Good organisation and communication skills.
• Relevant IT qualifications are desirable.