ServiceNow Technical Architect

We are looking for a ServiceNow Solution Architect to design the end to end architecture for a ServiceNow ITSM Professional Plus and ITOM Professional Plus automation program The architect will define solution blueprints across change risk scoring service catalog automation incident intelligence knowledge automation integration orchestration and operational runbook automation The attached scope specifically calls for ITSM automation ITOM change risk scoring AIML driven incident routing predictive intelligence AI driven change risk prediction catalog orchestration and runbook automation, Define the overall ServiceNow solution architecture across ITSM ITOM AIML automation workflow orchestration catalog automation and operational automation Architect ITOM based change risk scoring using configuration data service dependencies historical change patterns and operational insights Design incident automation including ML based autocategorization assignment resolution recommendations and SLA escalation automation Define service request automation patterns for provisioning deprovisioning software requests equipment ordering and cloud resource provisioning Design runbook automation for server restarts log collection patching workflows and remediation Establish integration architecture with HR IAM identity platforms monitoring tools enterprise applications and backend systems Provide technical governance design review architecture documentation and implementation guidance to developers and consultants Support knowledge automation architecture including AI search contextual recommendations knowledge gap detection and article creation Primary Skills ServiceNow ITSM architecture ServiceNow ITOM architecture ServiceNow CMDB Discovery Service Mapping and Change Management ServiceNow Flow Designer Workflow Integration Hub ITOM AIOps Event Management and operational automation ServiceNow AI Predictive Intelligence Now Assist concepts, Finastra GPP Payments Platform Technical Architect Location:- Dallas, TX/ Charlotte, NC/ Pittsburgh, PA (Onsite, Need only) Contractual Position No of Position 1 Overall exp …

• 16 hours ago
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Enterprise integration architecture using RESTSOAP APIs HRIAM integration understanding for provisioning and deprovisioning ITIL process design across Incident Change Request and Knowledge Management Runbook automation and infrastructure operations knowledge Cloud resource provisioning workflows Architecture documentation solution governance and design authority experience Preferred Experience 12 years of IT experience 7 years of ServiceNow implementation experience 3 years in ServiceNow Solution Architect Technical Architect roles Experience in ServiceNow ITSM ITOM transformation programs Skills Mandatory Skills : ServiceNow CMDB, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow ITSM