(USA) Senior Technology Operations

What you’ll do… Role summary: Content Management executes CES business technology enablement across assigned businesses and programs, translating business, operational, legal, and policy needs into configured and executable technology experiences. This role serves as a hands-on technical business owner from discovery through production readiness, configuring workflows, decision logic, actions, AI-first content, and business rules across CES-owned capabilities. The Staff performs technical discovery, translates requirements, supports Salesforce administration and configuration, and enables business onboarding and deployment across associate, customer, and AI experiences. Working across Operations, Product, Engineering, Legal, Policy, and business teams, this role enables CES to implement business change through reusable configuration and structured content. About the team: The Voice of the Advocate - Content Management team enables CES to translate business needs into executable technology experiences across associate, customer, and AI surfaces. The team owns business-side configuration of journeys, decision logic, actions, AI-first content, and business rules, while supporting Salesforce administration and business onboarding. Working across Business, Operations, Product, Engineering, Legal, and Policy, the team enables accurate, scalable changes at the speed of the business while reducing dependency on custom Product and Engineering development. What you’ll do:

• Translate business, operational, legal, and policy needs into configured technology experiences.
• Configure workflows, business rules, decision logic, actions, permissions, and LOB setup.
• Support Salesforce administration and configuration for CES business experiences.
• Build and maintain structured, AI-first content supporting associates, customers, self-service, and AI.
• Lead technical discovery and translate business needs and dependencies into executable requirements.
• Enable business onboarding from discovery through configuration, testing, deployment, and production readiness.
• Identify cross-system dependencies and ensure accurate, scalable execution across CES technology surfaces.
• Partner with Product and Engineering when needs require new capabilities, integrations, APIs, or functionality.

• 5+ years of experience in technology enablement, business systems, configuration, operations, or related technical functions.
• Experience translating business requirements into configured technology solutions, workflows, rules, or decision logic.
• Experience taking business technology implementations from discovery through production readiness.
• Experience identifying technical dependencies and working across business and technology teams.
• Strong analytical, problem-solving, and cross-functional communication skills.
• Experience with Salesforce administration, CRM platforms, workflow configuration, or low/no-code technology preferred.
• Experience with AI-enabled technology, automation, structured content, or orchestration preferred., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock, Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart Academy

Grow your skills

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family

Wellbeing programs

Access mental health resources and assistance programs for life’s challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance.

Learn more

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal-it’s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace-it’s a destination for leaders eager to make a difference.