IT Support

We are seeking a Desktop Support Technician to provide hands-on IT support in a fast-paced manufacturing environment. This role is responsible for supporting end users, troubleshooting hardware and software issues, maintaining IT equipment, and ensuring reliable operation of workstation, printer, and network-connected devices across both production and office environments.

Key Responsibilities

Provide onsite desktop support for end-user hardware and software issues.

Set up, configure, deploy, and maintain desktop computers, laptops, peripherals, and mobile devices.

Troubleshoot and resolve Windows 10 operating system issues.

Support Microsoft 365 applications, including Outlook, Teams, and other productivity tools.

Perform hardware break/fix and replacement of PCs, laptops, printers, phones, and related equipment.

Support production floor technology, including workstation PCs, RF/mobile devices, and industrial printers.

Create, modify, and maintain Active Directory user accounts and access permissions.

Assist with troubleshooting network connectivity, server access, and end-user device issues.

Track, manage, and maintain IT hardware inventory and e-waste processes.

Document incidents, resolutions, and equipment changes.

Partner with employees across production and office areas to resolve technical issues efficiently.

Microsoft 365 User Accounts Problem Solving Desktop Support Active Directory Technical Issues Operating Systems Microsoft Outlook Technical Support Microsoft Windows Desktop Computing Connected Devices Peripheral Devices Business Valuation Microsoft Windows 10 Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Verbal Communication Skills Troubleshooting (Problem Solving), 1-3 years of hands-on IT support experience.

Experience troubleshooting Windows operating systems.

Experience supporting Microsoft 365 applications and services.

Strong hardware diagnostics and break/fix experience.

Familiarity with Active Directory user administration.

Experience supporting printers, PCs, laptops, and mobile devices.

Strong troubleshooting and problem-solving skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Strong written and verbal communication skills.

Ability to work independently and make sound decisions under pressure.

Preferred Qualifications

Experience supporting manufacturing or production environments.

Experience with RF scanners or mobile warehouse devices.

Basic knowledge of networking concepts and connectivity troubleshooting.

Experience managing IT asset inventory and equipment lifecycle processes.

Physical Requirements

Ability to lift and carry up to 50 pounds.

Ability to bend, stoop, crawl, and work in confined spaces when required.

Comfortable climbing ladders and accessing elevated areas to support network and wireless equipment.

Ability to work in production and warehouse environments while transporting or replacing IT hardware.

Top Skills

Desktop Support

Windows OS Troubleshooting

Microsoft 365 Support

Hardware Break/Fix

Active Directory, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.