IT Site Ops Senior Technician

• Provide comprehensive technical support for desktop computers, laptops, mobile devices, and peripherals, ensuring minimal downtime and optimal performance.
• Troubleshoot hardware issues related to computer hardware, network equipment, and other IT infrastructure components.
• Manage help desk tickets efficiently using help desk systems, documenting issues and resolutions clearly for future reference.
• Support network troubleshooting activities including DNS, TCP/IP, LAN, VPNs, firewalls, and other network security measures.
• Assist with operating systems support for Windows (including Windows Server), macOS, and Linux environments.
• Maintain Active Directory accounts, manage user permissions, and support computer management tasks such as software deployment and updates.
• Collaborate with team members to analyze system logs and diagnose technical problems quickly while providing clear communication to end-users.

• Proven experience in IT support roles with a focus on desktop support, hardware troubleshooting, and network diagnostics.
• Strong knowledge of Microsoft Office applications and familiarity with help desk systems for ticket management.
• Technical expertise in computer networking concepts including TCP/IP protocols, DNS configuration, LAN setup, VPNs, firewalls, and TCP troubleshooting.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Ability to troubleshoot equipment failures related to hardware support and software issues effectively.
• Excellent communication skills with a customer service-oriented approach to technical support.
• Familiarity with Active Directory management and computer management tools for user account administration.
• Analysis skills to interpret system logs and diagnose complex technical problems swiftly.
• Knowledge of IT infrastructure components such as routers, switches, DNS servers, and TCP protocols is highly desirable.

Join us as an IT Site Operations Senior Technician if you’re passionate about delivering top-tier technical support while working in a collaborative environment that values innovation and proactive problem-solving!