IT Support Technician

• Provide day-to-day IT support for Windows computers, hardware, desktop systems, Microsoft Office, computer networking, and Active Directory.
• Help users resolve technical issues and maintain access to the tools and systems they need.
• Your impact: Responsive troubleshooting helps users get back to their work with less disruption.

Responsibilities

• Troubleshoot Windows, desktop, and hardware issues, identifying and addressing problems as they arise.
• Support Microsoft Office applications and assist users with common software questions.
• Help maintain computer network connectivity and resolve basic networking issues.
• Manage Active Directory tasks, including user accounts and access.
• Communicate clearly with users while diagnosing issues and explaining solutions.

• Practical knowledge of Windows support, desktop support, and computer hardware.
• Familiarity with Microsoft Office, computer networking, and Active Directory management.
• Strong troubleshooting, organization, and customer service skills.
• Ability to explain technical information clearly to users with varying levels of technical experience.