Customer Experience Architect (CX/Service Design)

• Develop comprehensive end-to-end customer journey frameworks, mapping interactions and identifying areas for enhancement.
• Collaborate with platform teams to operationalize omnichannel strategies utilizing industry-standard tools, ensuring real-time data integration.
• Analyze customer feedback and performance metrics to drive continuous improvements and optimize experience flows.
• Lead cross-functional teams to align on journey design scope, risks, and execution, facilitating clear communication with stakeholders.
• Provide guidance on CX best practices, mentoring team members and promoting a user-centric approach across projects.

Do you have experience in User research for product design?, * Over five years of experience in customer experience, experience architecture, or comparable fields, with a focus on digital journey optimization.

• Proficiency in journey mapping, service blueprinting, and using omnichannel platforms such as Adobe or Salesforce.
• Strong analytical capabilities with the ability to turn data insights into actionable strategies.
• Excellent communication and presentation skills, capable of explaining complex concepts to diverse audiences.
• Experience with usability testing, A/B testing, and interpreting research data in the context of experience design.

3.73.7 out of 5 stars Newark, DE 19713 $52 - $55 an hour - Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Commuter assistance, Perks and Benefits:
• Medical, dental, and vision insurance.
• Life Insurance.
• 401(k) program.
• Commuter benefit.
• eLearning and ongoing training.
• Education reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

We’re partnering with a leading financial services company to find a talented Customer Experience Architect to support their hybrid office-based team. This position offers an exciting opportunity to shape seamless customer journeys through innovative experience design and omnichannel orchestration.