SAP Concur administration

Concur Platform Administration

• Serve as the primary SAP Concur system administrator, responsible for platform configuration, workflow design, approval routing, audit rules, and ongoing system maintenance.
• Maintain the Concur-to-Workday Finance integration, ensuring accurate and timely data exchange and resolving integration issues in coordination with IT and Finance.
• Configure and maintain Concur expense types, policies, and approval workflows in alignment with university policy and audit requirements.
• Manage Concur user administration, including account provisioning, delegate setup, and role assignments across the ~15,000-user base.

Travel Operations & Compliance Reporting

• Administer the high-risk and sanctioned country pre-trip approval workflow in Concur, ensuring alignment with Global Safety requirements.
• Operate the 30/60/90-day outstanding transaction reporting process, including automated delinquency notifications and senior leader distribution.
• Monitor travel booking compliance and Concur report activity, identifying workflow issues, routing errors, and system anomalies requiring remediation.
• Produce regular operational reports tracking key T&E metrics - outstanding transactions, expense report cycle times, policy exception rates, and cardholder delinquency.

Travel Program Operations

• Support day-to-day operations of the university’s corporate travel program, including traveler escalations, booking compliance, and routine TMC coordination.
• Maintain traveler communications and onboarding materials supporting booking compliance and policy awareness.

Daily Settlement & Payment Operations

• Execute daily Concur settlement runs and monitor results, researching and resolving payment failures in coordination with cardholders, banking partners, and Accounts Payable.
• Conduct cardholder banking outreach to correct payment routing issues identified through the settlement process.
• Process manual wire payments to Canadian employees through established controls until the Workday Canadian bank account functionality is fully operational.

ServiceNow & Stakeholder Support

• Manage escalated AskFin / ServiceNow tickets requiring system-level investigation or Concur configuration changes, with resolution targets of 5 business days for standard inquiries and 15 business days for complex matters.
• Maintain the T&E service catalog in ServiceNow, including form design, knowledge article structure, and workflow optimization.
• Serve as a visible, accessible resource for the university community, delivering a professional, responsive, and resolution-focused experience on every interaction.

Do you have experience in Workflow management (operations management method)?, * 5+ years of progressive experience in travel and expense management, financial operations, or a closely related function.

• 3+ years of hands-on SAP Concur administration experience, including system configuration, workflow design, audit rules, and reporting.
• Demonstrated ability to operate independently in a complex, multi-stakeholder environment with minimal ramp time.
• Strong cross-functional collaboration skills with the ability to bridge technical teams and business stakeholders.

Pulled from the full job description

• 401(k)
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule