ServiceNow Developer (ITSM & CSM)

We are seeking a self-starting Senior ServiceNow Developer to tackle development backlogs, enhance self-service capabilities, and provide technical guidance for an upcoming platform re-implementation., * 3-5+ Years Experience as a ServiceNow Developer or Administrator.

• Implementation Experience: Direct, hands-on experience on a core ServiceNow Implementation team (rollouts, migrations, or major module deployments).
• Core Modules (Deep Expertise): Strong technical knowledge of ITSM (Incident, Problem, Change, Knowledge, Catalog) and CSM (Customer Service Management).
• Technical Proficiency: Advanced understanding of ServiceNow Best Practices, Client Scripts, Business Rules, UI Policies, Flow Designer, and integration protocols (REST/SOAP).

Secondary Modules & Frameworks

• Module Exposure: Working knowledge of HRSD (Human Resources Service Delivery) and CMDB.
• Portals & Analytics: Experience updating the Service Portal / Employee Center and creating custom Reports/Dashboards.
• Process Standards: Solid understanding of ITIL frameworks and structured change management.

Preferred Qualifications (Pluses)

• Prior experience within Higher Education or Government entities.
• ServiceNow Certifications: CSA (System Administrator), CAD (Application Developer), or CIS (Implementation Specialist in ITSM/CSM).

Professional Attributes

• Autonomy: Ability to manage time independently and drive projects from backlog to deployment.
• Communication: Exceptional skills in technical documentation and drafting process guides within the ServiceNow Knowledge Base.
• Problem-Solving: Strong customer service mindset to handle high-pressure, sensitive system issues.