Tier 1 IT Support

Are you ready to dive into the world of IT support with a dynamic team? We’re looking for a Tier 1 IT Support Technician to tackle exciting challenges and make a real impact. This role offers the chance to work remotely, solving everyday IT issues and ensuring smooth operations. Join us and be part of a team that values innovation and growth!, * Provide technical support to users remotely

• Assist with POS systems and pen pad issues
• Resolve network and printer problems
• Log and escalate tickets as needed
• Collaborate with Tier 2 support for complex issues
• Follow documentation for troubleshooting

• Basic experience with computers
• CompTIA+ certification or equivalent
• Strong communication skills
• Reliable in logging and escalating tickets

Nice to Have Skills & Experience:

• Previous IT support experience
• Knowledge of POS systems

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.