Corporate Complaints Data Analyst (Remote - UK)

As a Corporate Complaints Data Analyst, you will play a pivotal role in ensuring product quality, regulatory compliance, and customer satisfaction across a global medical products environment. You will analyze complex datasets, identify trends, and provide actionable insights to drive continuous improvement in product performance and post-market compliance. Acting as a key liaison between Quality, R&D, Operations, Marketing, and Regulatory teams, you will support complaint evaluation, risk management, and escalation handling. This role requires a proactive, detail-oriented professional who thrives in a collaborative, data-driven environment and is committed to maintaining the highest standards of quality and patient safety., · Perform statistical analysis of quality and complaint data using tools such as Minitab and Power BI to identify trends, correlations, and root causes.

· Apply Six Sigma methodologies (DMAIC, process capability analysis) to drive continuous improvement and reduce variability in product performance.

· Conduct quality record reviews, audits, and maintain audit-ready documentation to ensure compliance with internal and regulatory standards.

· Respond to ad hoc data requests, extracting and presenting insights to support decision-making and regulatory submissions.

· Monitor product quality and escalated complaints, coordinating cross-functional teams to implement corrective actions and preventive measures.

· Maintain dashboards and reporting to visualize complaint trends, recommend improvements, and support risk mitigation initiatives.

· Support internal and external audits and ensure cross-functional alignment on quality objectives., · Remote-first work environment with flexibility for office presence as needed.

· Opportunities to work on high-impact projects influencing product quality and patient safety.

· Professional growth through continuous learning and cross-functional collaboration.

· Exposure to international regulatory and quality standards.

· Supportive, dynamic environment fostering innovation and excellence.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job's core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

· Master's degree in a technical or scientific field preferred.

· 5+ years of experience in quality engineering, data analytics, or post-market surveillance within a regulated environment.

· Advanced skills in Excel, Minitab, Power BI, or similar statistical tools.

· Six Sigma Green or Black Belt certification or equivalent experience in statistical analysis.

· Strong knowledge of post-market surveillance, product risk assessment, and complaint handling procedures.

· Familiarity with regulatory standards such as EU MDR, 21 CFR 820, ISO 13485, and ISO 14971.

· Excellent project management, time management, and analytical skills.

· Strong written and verbal communication skills, with the ability to collaborate cross-functionally and present technical data effectively.

· Proven ability to work independently and proactively while contributing to cross-functional teams.

· Certification in Quality Management Systems (ISO 13485, ISO 9001, ASQ, Lead Auditor) is desirable.