CRM Functional Analyst

As a Senior CRM Functional Analyst, you take the functional lead in optimizing and further developing Microsoft Dynamics 365 CE and the Power Platform. You work closely with both business and IT, translating complex commercial processes into scalable solutions with maximum impact.

What You Will Do

• Design and improve Dynamics 365 Sales, Marketing and Power Platform solutions
• Optimize the current CRM implementation and drive improvement initiatives
• Identify bottlenecks and enhance the overall user experience
• Lead workshops and advise stakeholders on best practices and trends
• Take the functional lead in end-to-end CRM projects
• Collaborate with developers and project managers to ensure timely delivery
• Coach junior colleagues and act as a subject matter expert during escalations

• 6+ years of experience as a Dynamics 365 CRM consultant/analyst
• Strong knowledge of Dynamics 365 CE, Power Platform & Dataverse
• Excellent communication and analytical skills
• Familiar with Agile methodologies
• Bachelor or master's degree in IT, or equivalent experience, Beheersoftware SAP

Beheersoftware SAS BI

Systeemtests

Interne audittechnieken

Formalisering van het beheerproces

Communicatietechnieken

Integratieprincipes van hardware en software

Informaticamodellering

Change management

Computer accessibility

• A multicultural environment with a strong feedback and growth culture
• Flexible working hours & a hybrid workplace
• A competitive remuneration package, including:

• Meal vouchers (€8/day)
• Net expense allowance
• Company car or mobility budget
• Mobile phone + subscription
• Laptop + internet allowance
• Hospitalization, ambulatory, dental and group insurance