IT User Support Technician

We are looking for a proactive and customer-focused IT User Support Technician to support both internal staff and our external customers. The role will involve day-to-day technical support, maintaining user systems, assisting customers with our online ordering and linen management portal, and overseeing the introduction and ongoing management of RFID technology within the business., Customer & Portal Support

• Provide support to customers using our online portal
• Deliver clear, friendly technical guidance to non-technical users.
• Track recurring issues and work with the team to improve portal functionality.

Internal IT Support

• Provide basic IT user support to staff across the company
• Set up and maintain workstations, mobile devices, and network-connected equipment.
• Support on-site hardware including PCs, barcode scanners, handheld devices, printers, and tablets.
• Monitor system performance and report issues where needed.

RFID System Implementation & Maintenance

• Assist in the roll-out and integration of RFID tracking across our linen operations.
• Work with vendors and internal teams to test, deploy, and maintain RFID equipment.
• Train staff on how to use RFID readers, tags, and related software.
• Troubleshoot and monitor RFID system performance during and after implementation.

General IT Administration

• Maintain asset registers for IT equipment.
• Ensure security best practices are followed
• Produce help guides, FAQs, and simple training materials for users.
• Collaborate with management to improve digital processes and operational efficiency.

Do you have experience in Leadership?, This is a hands-on, dynamic role suited to someone who enjoys problem-solving, communicating clearly, and improving the customer experience through technology., Essential:

• Previous experience in a User Support, Helpdesk, or IT Technician role.
• Strong customer service and communication skills.
• Ability to explain technical information to non-technical users.
• Experience with Windows operating systems, basic networking, and common office applications.
• Problem-solving mindset with a proactive attitude.

Desirable:

• Experience supporting web-based portals or CRM systems.
• Knowledge of basic hardware configuration and troubleshooting.
• Experience in a commercial laundry, logistics, hospitality, or similar operational environment.
• Degree level education

• Competitive salary
• Training on RFID and our internal systems
• Opportunity to contribute to major digital upgrades within the business
• Supportive team and a growing, stable company
• Career progression opportunities as our technology expands

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year