Senior IT Service Delivery Analyst

We are seeking an experienced Senior IT Service Delivery Analyst to support the efficient delivery of IT Services across Radius.

This non-technical, process focussed role plays a key part in ensuring compliance, minimising risk, and maintaining operational control over IT inventories and third-party services.

You will work within the Service Delivery team, focussing on areas such as software licencing, audit management, supplier and contract oversight and internal IT asset tracking.

The position is based from our head office in Crewe, Cheshire and reports into our IT Service Delivery Manager.

Your responsibilities day to day will be…

• Work closely with the Service Delivery Manager to identify and drive service improvements, to ensure effective IT service delivery.
• Act as a liaison between end-users and IT teams to ensure effective communication and excellent customer service, ensuring that IT services meet or exceed expectations.
• Support adherence to internal controls and compliance requirements.
• Manage IT contracts, tracking key dates, terms and service levels.
• Liaise with suppliers and vendors, resolving issues and monitoring performance.
• Analyse supplier performance, identifying and addressing issues and performance improvement opportunities where required.
• Maintain and update a central software licence register, to ensure compliance and timely renewals.
• Perform licence audits, ensuring accurate data is collected and submitted for timely renewals.
• Monitor licence usage and identify opportunities for optimisation and cost savings.
• Maintain an accurate internal IT asset register, including ownership, location and lifecycle status.
• Coordinate the return, redistribution and overall stock control of IT hardware.
• Conduct IT asset audits and ensure adherence to internal policies and procedures., We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

• Experience with IT Service Delivery, IT asset management or IT procurement/licence management.
• Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment.
• ITIL v4 Foundation certification.
• Working knowledge of ITSM tools, asset databases and/or licence tracking systems.
• Experience managing vendor relationships and overseeing contract agreements.
• Excellent communication skills both written and verbal.
• Strong organisational and multitasking skills with a keen attention to detail.

At Radius, we provide best in class fleet and connectivity solutions to businesses of all sizes. Our mission is to help businesses adapt to the future by building solutions for a more sustainable, connected future. Our comprehensive portfolio of solutions includes fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management. We are proud to have over 400,000 customers worldwide, over 50 offices across 5 continents, and over 2,800 talented Radius colleagues. We've achieved big things already, but we're just getting started., Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You'll also have access to our competitive reward and benefits package, which includes: * Pension * Life assurance * Employee fuel card scheme * Electric Vehicle scheme * Employee assistance programme * Wellness and healthcare assistance via 'Help@Hand' by Unum * 'Cycle to work' scheme * Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with gym, café, games rooms, and more!