IT Technician
GreatFind Recruitment
Oxford, United Kingdom
4 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 30KJob location
Oxford, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Business Software
Dynamic Host Configuration Protocol
DNS
Networking Basics
Peripherals
Information Technology
Laptops
User Accounts
Job description
- Provide day-to-day IT support to staff and users across hardware, software, and network-related issues
- Install, configure, maintain, and upgrade desktops, laptops, mobile devices, and peripherals
- Support and maintain Windows operating systems, Microsoft 365, and core business applications
- Troubleshoot and resolve issues relating to networks, connectivity, printers, and user accounts
- Assist with IT projects, including system upgrades, device rollouts, and infrastructure improvements
- Monitor and manage support tickets, ensuring issues are resolved within agreed timescales
- Maintain accurate IT documentation, asset registers, and user guides in line with best practice
Requirements
- Previous experience working in an IT support or IT Technician role
- Good working knowledge of Windows OS, Microsoft 365, and basic networking principles
- Experience troubleshooting hardware, software, and user-related issues
- Strong customer service and communication skills with a professional approach
- Ability to prioritise workload and manage multiple support requests effectively
- A proactive, hands-on attitude with strong problem-solving skills
- Relevant IT qualifications or certifications (desirable but not essential), * Active Directory
- DHCP
- DNS
- 2nd Line
- 1st Line
- IT support
Benefits & conditions
- Competitive salary package
- Generous holiday allowance
- Pension scheme
- Opportunities for training and professional development
- Supportive and collaborative working environment
- Long-term career progression opportunities
