Business Support Manager

Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start-up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end-user and external customer satisfaction., * Participate in cross-functional global project teams, providing expertise and compiling user requirements for system development.

• Develop expert knowledge of relevant applications and advise on optimalutilization:

• Recommend business rules and system policies/procedures.
• Coordinate and perform administration tasks for key tools.
• Conduct User Acceptance Testing (UAT) and system validation.
• Manage quality checks and housekeeping activities.
• Develop system training and support events.
• Collaborate with process experts to define feature roadmaps.

• Analyse reporting options to support operational plan compliance.
• Troubleshoot escalated system issues.
• Identify opportunities for application improvements.

• Strong project management capabilities.
• Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
• Flexibility to adapt to changing business needs and priorities.
• Effective technical and analytical skills to propose innovative solutions.
• Ability to collaborate within a multi-cultural, global, Matrix organization.
• Leadership in cross-functional projects with global impact.
• Strong written and verbal English communication skills.

Desired Skills:

• Knowledge of Veeva Vault Clinical