Business IT Support Engineer - MSP

• Set up and configure new IT devices for clients, both on-site and remotely
• Provide support for business servers and network environments
• Manage Active Directory and Microsoft 365 environments
• Monitor systems using RMM software, including backups and cybersecurity systems
• Diagnose and repair IT devices
• Answer incoming support calls with friendly, knowledgeable, and professional advice

• 3+ years' experience in IT support
• 3+ years' experience in customer service
• Level 3 or 4 IT qualification (or equivalent)
• Strong understanding of Windows PC and Server hardware/software
• Networking knowledge, including DHCP, DNS, VPN (L2TP, OpenVPN, Site2Site)
• Experience with Microsoft 365, Azure, Entra, SharePoint, Veeam Backup, and Unifi
• Knowledge of Active Directory and RMM software
• Excellent customer service, communication, problem-solving, and organisational skills
• Positive, helpful attitude and keen interest in IT support
• Full UK driving license

Our client is a trusted provider of professional IT services, specialising in business IT support, server and network infrastructure, Microsoft 365 solutions, IT security, cloud hosting, remote monitoring and management, backup and disaster recovery, web design and more. With over two decades of experience delivering reliable, secure and tailored IT solutions, they work closely with clients to ensure their technology runs smoothly and efficiently, helping businesses reduce downtime and achieve their growth goals.